FAQs

Where can I see the exact measurements of each garment?

By clicking on “Size guide”, this link is found in each product post

Why “Pre-order”?

A pre-order is the purchase of an item that is being prepared for release. Pre-order items are shipped upon arrival at the warehouse within the time indicated on the item’s purchase page.

With what methods can I pay?

At the moment the only means of payment for Kondisi is PayPal.We are working on increasing our payment methods for your best benefit

I want to pay with my credit card, is it safe?

Sure! This site uses technology to always protect your most important data.Here you have a link to see our Privacy Policy

When will I recive my order?

It takes us between 3 and 7 business days to process an order, after which wewe will send The shipping time depends on your location, but you can estimate it from theFollowing way:● USA: 3-4 business days● Europe: 5-7 business days● Australia: 2-14 business days● Japan: 4-8 business days● International: 10-20 business days

Will I have to pay customs fees for my order?

International orders may incur additional customs charges. this rateIt is not under our control, and it is the decision of your local customs agency. The politicscustoms vary greatly between countries, so we recommend you speak withyour local authorities to clarify this point.

My order should have arrived by now, but I haven’t received it yet. What do I do?

Before contacting us, please help us by following these steps:● Check your confirmation email to make sure there are no errors inThe shipping address.● Ask about your order at your local post office.

If the address was correct and the package is not at the post office,contact us at hi@kondisi.online with your order number.If there is a problem with your shipping address, after contacting us and updating it, we will ship the product to you free of charge!

Where is my order shipped from?

We are associated with a creation on demand company with management centers spread all over the world!

  • Birmingham, United Kingdom
  • Riga, Latvia
  • Barcelona, Spain
  • Toronto Canada
  • Los Angeles, CA
  • Dallas, USA
  • Charlotte, NC
  • Tijuana, Mexico
  • Rio de Janeiro Brazil
  • Kashima, Japan
  • Amakusa, Japan
  • Brisbane, Australia
  • Malbourne, Australia

How do I track my order?

From the moment we confirm the purchase of your product, we will constantly inform you of the location of your order via email.

I have received a wrong or damaged product. What do I do?

We are sorry if your product has arrived damaged. In order to solve it as soon as possible, send usWe are sorry if your product has arrived damaged. You can make your claim within 4 weeks from the date of receipt of the product. In order to solve it as soon as possible, send usan email to hi@kondisi.online within a week from the time of delivery with photosof your damaged product, your order number and any other details you have aboutthe request. We will get back to you with a solution as soon as possible!

Refund

We only offer money back to customers who receive wrong items ordamaged. If this is your case, please contact us at hi@kondisi.online with photosof your item and we will find a solution.

I want to change my product

When making the change within 7 days of receiving your product, the shipping cost will be free for you, if you have any questions, contact our email hi@kondisi.online

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